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How crown99 Handles Your Personal Information

When you open an account with us, you share personal details, payment method choices and account activity — and we take that responsibility seriously.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to request changesBangladesh-region eligibility noted
crown99 How crown99 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to correct account details, our support team is your direct line. You can reach us through live chat on the crown99 site, by email through the address listed in your account settings, or via the in-app help button on mobile. We aim to respond to all data-related requests within a reasonable timeframe and will always confirm receipt of your message.

Live Chat Start a chat session from any page on crown99. Raise your data query directly and our team will pull up your account securely to assist.
Email Support Find our support email address inside your account settings under Help. Use this channel for written data requests, correction notices or deletion queries.
In-App Help Open the Help section from the mobile menu on crown99. Submit a privacy request from your device without switching apps or leaving the lobby.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page of crown99, which means data moving between your device and our servers — including account login, bKash deposit confirmations and Nagad withdrawal requests — is encrypted in transit. Here is what we do on four key fronts that matter most to your account.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered phone number. We flag logins from unrecognised devices and may ask you to re-verify before accessing the cashier.

Data Retention

We hold your account data for as long as your account is active. After closure, records are kept only as long as applicable regulation in your eligible region requires, then deleted.

Third-Party Sharing

We share data only with payment processors like bKash and Rocket to complete transactions, and with verification providers where your region's rules require identity checks.

Common Questions About Your Privacy at crown99

These are the questions we hear most often about how personal data works on the platform. If yours is not here, our live chat team can answer it directly from your account record.

We collect your name, phone number, email address and date of birth at registration. If you add bKash, Nagad or Rocket, we log the wallet number for transaction matching — not your PIN.

Yes. Wallet numbers are stored in encrypted form and used only to route deposits and withdrawals correctly. We do not share them with any party outside the payment processing chain.

Yes. Send a data access request via email or live chat, both found in your account settings. We will confirm receipt and provide your data within a reasonable period, subject to eligibility.

Contact us through live chat or the support email in your account settings. State clearly what needs correcting or deleting. We process requests in line with applicable regulation for your region.

No. We do not sell or rent your data. Sharing happens only with payment processors like Rocket or bKash for transaction purposes, and with verification services where local rules require it.

After account closure we retain records only as long as applicable regulation in your eligible region demands. Once that period ends, personal data is deleted from active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.